Frequently Asked Questions
You can choose between these delivery options:
Click & Collect - delivery to your chosen store, three (3) to seven (7) days.
Standard Delivery -three (3) to seven (14) days.
Next Day Delivery - next day if you place your order before 6pm Mon-Fri.
BFPO Delivery - an order to a BFPO address will be delivered to the BFPO Headquarters, Once delivered there it will be the responsibility of the HQ to send these orders on to you.
Working days do not include weekends or holidays.
If you are one of our international customers, you can check out the worldwide costs at checkout page and if you need any more help, please contact us and a team member will be more than happy to help!
How much is shipping cost ?
How to change of delivery details?
How can I pay for my order?
I paid by transfer and the money has left my account, have you receive the funds?
Order & Returns
Do you price match?
How we deliver your order?
Is there a warranty if I receive the damaged or lost items?
How do I cancel my order?
Log into your account and click on the My Account tab, and under the section titled My Orders click on View the orders I may cancel and any orders that you may cancel will appear. Simply choose to view the order you wish to cancel and then you may click the Cancel Order button on the bottom right. Clicking the Cancel Order button will immediately cancel that order, place the products ordered back into your shopping cart, and issue you a full refund.
Any payment for your order will be refunded to your original payment method. If you paid with a credit card, your credit card will be issued a refund (or the transaction will be voided if you cancel your order the same day it was placed). If you pay through Paypal, your Paypal account will be refunded. If you paid with a store credit, your store credit account will be refunded. If you paid with a combination of a store credit and another payment method, the store credit and the other payment method will be refunded the amount that was used for each.
Important: Please keep in mind that if you cancel an order you have paid for with a credit card, the funds may have a hold on them for 1-3 days by your bank or credit card issuer. Please understand that these holds are completely out of our control. So, if you place a large order that will be close to your credit card limit and then cancel it, you may not be able to place a new order until those funds have been released by your bank or credit card issuer. We recommend in these instances that you contact your bank or credit card issuer to request they ‘release’ the hold that was placed on those funds so that you can use your card again without delay.